Vendor FAQ for NPA Collective

NPA Collective is a marketplace dedicated to supporting natural perfumers, artisans, and creators. Think of it like Etsy, but with better terms for our sellers—no hidden fees, just a transparent and supportive platform for your business to grow.

Joining is simple! Just apply through our Vendor Application Form with your details and product offerings. Once your application is approved, you’ll have access to your own shop space, where you can upload and manage your products.

Nope! Unlike other platforms, we don’t charge any listing fees. You can upload your products for free, and they stay live as long as you’d like.

We believe in fair pricing. There’s just a flat 7% commission on each sale, which covers platform maintenance and marketing efforts. You keep the rest—no surprises or extra charges!

You’ll receive payments directly into your designated account via Stripe or Paypal or electronic funds transfer. Payments are processed once a sale is complete, and funds are available within a few business days.

Yes! While our focus is on natural perfumes and perfumery materials, we also welcome vendors selling natural beauty products, handmade natural perfumery related goods, perfumery books and other sustainable items. If you would like to see another category added just ask. Just make sure your products align with our ethos of ethical, eco-friendly, natural and artisanal craftsmanship.

Once you’re approved, you can easily add products via your vendor dashboard. Upload product images, write a description, set your prices, and you’re good to go! Need help? We are currently working on our step-by-step guide and will add a link to it here shortly.

We want to maintain the integrity of our marketplace, so products should be natural, eco-friendly, and handmade (no mass production). Items and account applications that don’t fit this description may not be approved. If you’re unsure, feel free to ask!

As a vendor, you’re responsible for shipping your products to buyers. You can set your own shipping rates and policies via your vendor dashboard. We recommend offering eco-friendly packaging to align with our values.

Absolutely! You can run promotions, discounts, or special offers through your vendor dashboard. We’ll even help promote your sales through our marketing channels.

We encourage vendors to work directly with buyers to resolve any issues. However, if a solution can’t be reached, our support team is here to step in and help mediate.

Yes, you have full control over your shop. You can close it temporarily or permanently from your vendor dashboard. Just let your customers know if you’ll be pausing sales.

We’re here to help! You can reach out to our support team at any time via ruth@npacertification.com or chat with us directly through your vendor dashboard.