Shipping Policy

Shipping Policy

Thank you for visiting and shopping at the Scented Djinn. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy
All orders are processed within 1-2 weeks. Orders are not shipped on weekends.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email, if applicable, once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes
The Scented Djinn is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
The Scented Djinn is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

No Refund Policy

Due to the nature of the goods sold at the Scented Djinn, we do not offer refunds or returns. If you are dissatisfied with your purchase, you may receive in-house credit toward your next purchase at the Scented Djinn. We strive to make your shopping experience with the Scented Djinn as pleasant as possible, and we do appreciate your patronage. Should you have any issues with your purchase, please contact Justine at the Scented Djinn to remedy the problem. 

Cancellation / Return / Exchange Policy

Cancellation Policy

We understand that sometimes things change, and we’re happy to accommodate order cancellations.

Order Cancellations

You can cancel your order within 24 hours of placing it if it has not yet been shipped. To cancel your order, please contact us at the Scented Djinn with your order number and reason for cancellation. Once your cancellation request is received and approved, we will refund your payment in full.