Shipping Policy

Shipping Policy

At Ruth's Surplus Store, we strive to process and ship your orders as quickly as possible. Below is an overview of our shipping procedures.

1. Processing Time

  • All orders are processed within One business day. Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery time:
    • [Domestic Shipping]: [3 days]
    • [International Shipping]: [1 week]

Please note, delivery times may vary based on your location.

3. Shipping Providers

We use trusted shipping providers such as [An Post] to ensure safe delivery of your orders.

4. Order Tracking

You will receive a shipment confirmation email with tracking information once your order has been shipped.

5. International Shipping

  • We currently offer international shipping to select countries. Customs fees and taxes are the buyer’s responsibility.

Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase. If you're not, here’s how we handle refunds:

1. Refund Eligibility

  • You may request a refund within [3 days] of receiving your order.
  • Items must be unused, in their original packaging, and in the same condition as when you received them to be eligible for a refund.

2. Non-Refundable Items

  • Custom or personalized items are not eligible for refunds unless they arrive damaged or defective.
  • Health and personal care items, including skincare products or cosmetics, cannot be refunded once opened.

3. Refund Process

  • To initiate a refund, contact us at [ruth@whitewitch.ie] with your order number and reason for the refund request.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within [5 days].

4. Shipping Costs

  • Return shipping costs are the responsibility of the buyer unless the item is defective or damaged.

Cancellation / Return / Exchange Policy

Cancellation/Return/Exchange Policy

At Ruth's Surplus Store, we want to make sure you’re happy with your purchase. Below are the guidelines for cancellations, returns, and exchanges.

1. Cancellations

  • Orders can be canceled within 3 of purchase, provided they have not yet been shipped.
  • To cancel your order, please contact us at ruth@whitewitch.ie as soon as possible.

2. Returns

  • You have 5 from the date of receipt to request a return.
  • Items must be unused, in original packaging, and in the same condition as received.
  • Please note that custom or personalised items and opened health or personal care products are not eligible for returns.

3. Exchanges

  • If you need to exchange an item for a different size, variation, or product, contact us at ruth@whitewitch.ie within 3 of receipt.
  • Exchanges are subject to availability. Additional shipping costs may apply.

4. How to Return/Exchange

  1. Email ruth@whitewitch.ie to initiate a return or exchange. Include your order number and the reason for your request.
  2. Ship your item back to the provided address. We recommend using a trackable shipping method.
  3. Once the return is received and inspected, we will notify you about your refund or exchange.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, contact us at ruth@whitewitch.ie with proof (e.g., photos) within 3 of receipt. We will arrange a replacement or refund.